The documents is for download available on https://www.microsoft.com/en-us/download/details.aspx?id=48718. Unfortunately is not up-to-date. The document for Outlook Synchronization contains a great description for understanding the synchronization between Dynamics CRM / 365 and Exchange mailboxes. From the product logic they are very similar between Outlook Synchronization and Server-Side Synchronization and to the latest version. Very interesting is the “deletion rules” chapter. Insider tipp: Do you know, that disabling filters has the same effect than deletions?

Outlook Synchronization in CRM 2015.pdf. The Outlook Synchronization in Microsoft Dynamics CRM white paper discusses in detail how CRM data synchronization occurs between the central Dynamics CRM database, Outlook, the CRM for Outlook offline database, and the Exchange or POP3-based email server. Applies to: Microsoft Dynamics CRM 2015 from September 2015

serversidesyncwithDynamicsCRM.pdf. The Server-side Synchronization in Dynamics CRM and Dynamics CRM Online white paper describes how the server-side process for synchronizing appointments, contacts, tasks, and email messages between Exchange Server and Microsoft Dynamics CRM Server operates. Applies to: Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2016, and Microsoft Dynamics CRM Online 2016 Update VERSION: 8.1 from August 2016