Internet accessible URLs required for connectivity to Microsoft Dynamics CRM Online (09/26/2018)

Karin Reuter

You cannot access Microsoft Dynamics CRM Online, or specific URLs fail to load when you use Microsoft Dynamics CRM. When you try to configure Microsoft Dynamics CRM for Outlook, you receive the following error message: “The server address (URL) is not valid”.
Additionally, a network error message is displayed if you monitor network traffic or web requests. The error is logged as an HTTP 502 error.

Cause
A proxy or firewall may be configured to prevent Microsoft Dynamics CRM URLs from accessing server resources.

Resolution
Add the following URLs to the white list to allow traffic to proceed to these URLs.

Troubleshooting and monitoring server-side synchronization

Karin Reuter

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online This page is your source for issues and resolutions for troubleshooting server-side synchronization. Check back for updated information as issues are discovered and resolutions recorded. content: The Server-Side Synchronization Performance dashboard and how to use this Common alerts and recommended resolutions, […]

Microsoft Dynamics CRM Online IP Address Ranges – (update 30/03/2018)

Karin Reuter

Applies to: Microsoft Dynamics CRM 2011Dynamics CRM 2013Microsoft Dynamics CRM Online Professional EditionMicrosoft Dynamics CRM Online Professional PlusCRM Online via Office 365 E Plans… Symptoms Microsoft Dynamics CRM Online users may not be able to access their Microsoft Dynamics CRM Online environment or CRM outages may occur. Cause If certain IP address ranges or individual IP […]

Mailbox EntityType

Karin Reuter

Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online Good knowlegde for troubleshooting and deeper knowlegde within server-side synchronization! But this is available only for administrators with access to organization database, e.g. in on-premises deployments or if you use the Data Export service and have the content available in an […]

Deploy Dynamics 365 App for Outlook

Karin Reuter

This article describes how to use Dynamics 365 App for Outlook with Microsoft Dynamics CRM 2016 / Dynamics 365 8.2: https://technet.microsoft.com/en-us/library/dn946901.aspx You find all information about in this Microsoft docs article: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/deploy-dynamics-365-app-for-outlook Differences version 8.2 – 9.0 The App for Outlook 8.2 bases on default web browser you use and its settings are very important […]

Outlook Client issue on retrieval information from Dynamics Server – Waiting for a page to retrieve…

Karin Reuter

Artikel updated on 2018/05/09 with new resolution upates! Dynamics 365 for Outlook does not load the folder structure from Dynamics, the message in riboon bar is “Waiting for a page to retrieve from a Microsoft Dynamics 365 server“. This effects all versions from Dynamics CRM Outlook client with all Outlook versions. Looks like this: This […]

Dynamics 365 on-premises key generator error

Karin Reuter

In most of Dynamics 365 deployments on-premises a repetitive error occurs for MSCRMMonitoringTest and MSCRMKeyGenerator, like this: Monitoring test failed: Test Title: Verify active crm keys exist for the deployment.: Machine: MyServer: ServerRole: AsyncService Test Log: Key ‘CrmTicketKey’ is not activeKey ‘CrmWRPCTokenKey’ is activeKey ‘CrmEmailCredentialsKey’ is activeKey ‘CrmTicketKey’ is not activeKey ‘CrmStaticVersionScaleGroupKey’ is activeKey ‘CrmWRPCTokenKey’ […]

Approve Email with Exchange online for server-side synchronization

Karin Reuter

When using Dynamics 365 (online) with Exchange Online, the email address for a mailbox record needs to be approved by an Office 365 user with the Global Administrator role, when using server-side synchronization. When using other hybrid or on-premises scenarios, the system administrator role for Dynamics 365 will be fine. In case the global administrator […]

Basics: Check online service health in Office 365 Admin center

Karin Reuter

Applies to Dynamics 365 (online), version 8.x / 9.x You can quickly get a real-time status of your Dynamics 365 (online) and Office 365 services. The dashboard on the Office 365 Admin Center provides a comprehensive view of the service health of your online services. Start in Office 365 Admin center. Example view for Office […]