Important changes (deprecations) coming in Dynamics 365 Customer Engagement

Rate this post

The announcements and deprecations described in this topic apply to Dynamics 365 Customer Engagement as of version 9. This article was first published on June 27, 2017.

Administrators and IT professionals should use this information to prepare for future releases of Dynamics 365. Customer Engagement refers to the applications that make up the CRM portion of Dynamics 365, which includes the Sales, Customer Service, Field Service, and Project Service Automation applications.

“Deprecated” means we intend to remove the feature or capability from a future major release of Dynamics 365. The feature or capability will continue to work and is fully supported until it is officially removed. This deprecation notification can span a few years. After removal, the feature or capability will no longer work. We are notifying you now so you have sufficient time to plan and update your code before the feature or capability is removed.

Short Overview:

  • Voice of the Customer is deprecated
  • Dynamics 365 for Blackberry is deprecated
  • Service scheduling in Dynamics 365 for Customer Service is deprecated
  • Dialogs are deprecated
  • Usage of Parature knowledgebase as the Dynamics 365 knowledge management solution is deprecated
  • Project Service Finder app is deprecated
  • Contracts, Contract Line Items, and Contract Templates entities are deprecated
  • Standard SLAs in Dynamics 365 for Customer Service are deprecated
  • Relationship Roles are deprecated
  • Mail Merge is deprecated
  • Announcements are deprecated
  • Ready-to-use business processes available through Add Ready to Use Business Processes setting are deprecated
  • Legacy process-related attributes in entities are deprecated
  • Some client APIs are deprecated
  • EntityMetadata.IsInteractionCentricEnabled property is deprecated
  • Silverlight (XAP) web resource is deprecated

Read more at Microsoft docs article: https://docs.microsoft.com/en-us/dynamics365/get-started/whats-new/customer-engagement/important-changes-coming

 

For information on past deprecations, see:

 

Leave a Reply

Your email address will not be published. Required fields are marked *